Job Description

 

This position supports activities related to the effective and efficient delivery of student financial aid resources and services, including quality assurance, troubleshooting, and error resolution. This individual will complete all the steps necessary to ensure that federal, state, and institutional financial aid is awarded, originated, and disbursed in a timely manner, and in compliance with federal and state regulations and institutional policies and procedures. Additionally, this position is responsible to track, resolve, and provide follow-up for financial aid-related questions and concerns. Based on needs within the office, various team members take the lead on certain programs, while all team members will have the ability to assist and back up the lead person. Finally, this role also supports financial aid student service functions including face-to-face meetings, orientations, financial aid presentations and workshops, phone calls, email, and text campaigns.

 

Requisition ID: 738

Department: Financial Aid

Employee Group: Professional, Management and Administration (PMA)

Schedule: 40 hours/52 Weeks

Compensation: AP4 - $50,005 Annually

Benefits: Full Time

Reports to: Associate Director of Financial Aid Operations

Posting Opens: 01/10/2025

Posting Closes: 01/24/2025

 

ESSENTIAL FUNCTIONS

• Manage financial aid processes related to non-term clock hour programs, specifically financial aid awarding, refunds, satisfactory academic progress evaluation, and return of Title IV funds (R2T4) calculations.
• Responsible for the processing of return of Title IV funds (R2T4).
• Adjusts aid based on GRCC’s Attendance policy.
• Work in cooperation with the Student Financial Service’s Office to facilitate the refund process to ensure that all aid eligibility criteria are met at the time of disbursement.
• Monitor student accounts related to repeated and developmental education coursework, and adjust student awards as needed.
• If chosen to be lead person on certain State Aid programs, be responsible for that program funded through the State of Michigan’s Student Scholarships and Grants Office and monitor recipients to ensure eligibility and compliance with state requirements.
• Develop and implement processes for ensuring that students establish eligibility for Futures for Frontliners, Reconnect, and other State programs. This includes monitoring continuous enrollment, minimum GPA, coding students correctly in PeopleSoft, reporting the data to MiSSG, and reporting graduation data to MiSSG.
• Work in cooperation with the GRCC Foundation for the accurate awarding of GRCC Foundation Scholarships, including, but not limited to, reporting to the Foundation regularly on the utilization of scholarships, identifying issues that prevent awarding, reporting any issues regarding student eligibility, assisting with data requests from the GRCC Foundation, and providing billing statements at least once per quarter and a final year end statement.
• Monitor the process to ensure that outside resources are recorded correctly on student award accounts to ensure accurate awarding of other types of aid, including Federal and State grants and scholarships and student loans.
• Provide accurate interpretation of financial aid regulations, policy recommendations, and procedure documentation for the Financial Aid Office. This includes reviewing all updated guidance from the State and Federal governments (including but not limited to email communication, manuals, webinars and other resources) and making appropriate updates to GRCC documentation and processes.
• Assist with packaging of federal Direct and alternative student loans, certification of loan applications, loan origination, transmittal of electronic loan data files to external agencies, processing of entrance and exit counseling, ensuring loan applications are completed, and communication to borrowers.
• In cooperation with Student Records, complete requests for educational records submitted by students and appropriate agencies.
• Directly assist with any audits of financial aid programs, including the annual Single Audit and any State or Federal program reviews.
• Assist with monthly reconciliation of student loan disbursements and year end close out functions.
• Assist with all other financial aid awards, including packaging and repackaging of Pell, Federal Supplemental Educational Opportunity Grant (FSEOG), and Federal Work Study (FWS) awards.
• Use Federal and State systems to process financial aid, including NSLDS, COD, FAA Access, Mi- SSG, and other systems.
• Assist with file review, verification, special circumstances, and dependency override functions.
• Participate in the testing and implementation of new and modified financial aid functionality in the PeopleSoft Campus Wide Information System, in particular as it relates to non-term based programs, R2T4, over awards, attendance monitoring, and refund disbursements. Develop related policy and procedure documentation.
• Actively support and participate in the Student Service Excellence Model.
• Serve on various committees as appropriate for the work being performed.
• Attend professional development conferences, seminars, workshops, and webinars to stay abreast of current regulations, trends, and best practices in student financial aid.
• Participate in prospective, new, returning and departing student outreach initiatives, including orientation, financial literacy programming, financial aid presentations and workshops.
• Provide financial aid information and assistance to students in person, phone, text, chat, and email.
• Assist the Executive Director of Financial Aid, Associate Director of Financial Aid Operations, and Functional Analysts with special projects and other duties as assigned.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

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JOB SPECIFICATIONS

Education Credentials

• Bachelor’s Degree required.

Work Experience

• A minimum of 2 years of financial aid experience.
• A minimum of 2 years of experience utilizing financial aid-related web systems (such as SAIG, COD, NSLDS, FAA Access, Mi-SSG, etc.) preferred.
• Experience with higher education data systems, preferably PeopleSoft.

Skills

• A strong understanding of accounting principles, analytical skills, and statistical knowledge strongly preferred.
• A high level of attention to detail and working with complex processes.
• Demonstrated technology skills, including proficiency with MS Office products and financial aid web systems including the Student Aid Internet Gateway (SAIG), the Common Origination and Disbursement website (COD), National Student Loan Data System (NSLDS), and Financial Aid Administrator Access (FAA Access).
• Working knowledge of data systems related to higher education.
• Must demonstrate high levels of customer service and interpersonal skills, as well as strong attention to detail, organization, and problem-solving abilities.
• Ability to handle multiple tasks simultaneously with a high level of accuracy.

Physical Demands

• Ability to sit for prolonged periods of time.
• Long periods at a computer.

Mental Demands

• Ability to plan and work independently and as a team member.
• Ability to follow detailed processes.
• Must be punctual with a good attendance record.
• Ability to accommodate a flexible work schedule, which includes evenings and weekends as needed.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Office is shared by multiple GRCC staff members, primarily Financial Aid employees.

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BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401A with a 12% employer contribution.

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NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

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HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments:

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NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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